A team of experts is at the customer's disposal for all aspects concerning: installation, technical assistance on site or by remote assistance, spare parts, training, expert appraisals and overhauls on used machines and lines.
The department consists of a multilingual customer service call center, a spare parts department and a team of service personnel who will provide assistance on the customer's premises or remotely, diagnosing and resolving any possible problems. Specialized experts with decades of experience also provide urgent repairs, routine maintenance and training. Finally, service and parts replacement requests are not closed until the customer is fully satisfied.
With Remote Global Assistance it is possible via an internet connection, from any part of the globe, to connect to the PLC, observe line operations and guide the local workers, mechanics and electricians in resolving any difficult situations.
The spare parts warehouse keeps the most critical replacements and those specified as normal wear items in stock and can ship them from Storti within 24 hours. Production of parts not in stock is undertaken on a case to case basis on receipt of the request. The main spare parts warehouse is in Italy, but there are warehouses in other parts of the world as well.